FAQ — Frequently Asked Questions
Shipping & Fulfillment
- When will my order ship? Pre-orders ship Q1 2027. Spirit ornament orders (in-stock items) ship within 5–7 business days.
- Do you ship internationally? Yes — we ship worldwide with tracked shipping.
- How long does delivery take? Timing varies by destination — estimated delivery times are calculated at checkout based on your location and the shipping method you select.
Orders & Returns
- What is your return policy? Pre-orders can be cancelled for a full refund before dispatch. In-stock items follow the 30-day return policy described on the Refund Policy page.
- How do I cancel or modify my pre-order? Contact our support team — pre-orders can be cancelled for a full refund before the order ships.
Products
- What is the difference between Spirit, Diviner and Oracle? Spirit is a pure obsidian-shell ornament with no electronics; Diviner adds an LED hexagram display; Oracle is a full AI voice companion.
- Do I need the app? No — the hardware works standalone; the companion H5 web app is an optional enhancement layer.
- What’s included in the box? Shell ornament, wooden base, hexagram card deck, and a Daily Oracle access code.
Digital Subscription (Daily Oracle)
- What is Daily Oracle? A daily I Ching reading delivered via the H5 web app, cast from the lunar calendar.
- How do I manage my subscription? Monthly and yearly plans renew automatically; you can cancel anytime from your account.
- Data privacy? We are GDPR-aligned. You have the right to access, correct, and delete your personal information — see our Privacy Policy.
Contact
- Email: guigelee451@gmail.com, or reach us through the Contact page.